Member Materials

Member Handbooks, Forms & Directories

STAR Member Handbook

Updated Sept. 2024

View and Download

STAR Provider Directory

Updated Feb. 2025

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CHIP Perinatal
Member Handbook

Updated Sept. 2023

View and Download

CHIP Member Handbook

Updated Sept. 2024

View and Download

CHIP with CHIP Perinatal Provider Directory

Updated Feb. 2025

View and Download

STAR+PLUS Member Handbook

Updated Sept. 2024

View and Download

STAR+PLUS Nursing Facilities Member Handbook

Updated Sept. 2024

View and Download

STAR+PLUS Provider Directory

Updated Feb. 2025

View and Download

Health Risk Assessment Form

Fillout Form

You can receive a hard copy of the Member Handbook and Provider Directory without charge. You will receive it within 5 business days.

If you need help, please call us today!
You can call us at 915-532-3778 or toll-free at 1-877-532-3778 for STAR or toll free 1-833-742-3127 for STAR+PLUS.

Educational Videos

Asthma (English and Spanish)

Diabetes (English and Spanish)

Pre-Natal (English and Spanish)

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HHSC News for Members

Here you will find information and resources from the Health and Human Services Commission (HHSC). If you have questions about the information on this page, you can call us at 915-532-3778.
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Copays for COVID Information for Medicaid Members Upcoming Changes to STAR PLUS Medicaid Fraud Notice for Members Texas LARC Toolkit Important information on Abuse, Neglect and Exploitation Important Information Regarding Zika

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FIRSTCALL Medical Advice Infoline

FIRSTCALL is a bilingual Medical Advice Infoline designed to help answer your questions about health and medical conditions. It works 24-hours a day, 7 days a week, 365 days a year. Read more here.
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Behavioral Health Services and Mental Health Parity

Sometimes you might need help with a personal or family problem. You can get behavioral health or substance abuse help when you need it. Read more here.
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Important information about the Flu

The flu is a serious condition and a contagious respiratory illness caused by the Influenza virus. Read more here.
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Important information about Zika

The Texas Health and Human Services Commission has a mosquito repellent benefit for Zika virus prevention year-round in Medicaid and other state programs. Those covered include pregnant women of any age, women and girls ages 10-55, and men and boys 14 and older. Read more here.
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Pharmacy, Vision, Behavioral Health Hotline

Subcontracted Services
El Paso Health contracts with the following subcontractors to provide services to our members and providers.

Pharmacy Prescription Benefits Manager
Navitus Health Solutions is contracted to provider pharmacy services.
Learn more at https://txstarchip.navitus.com/
Toll free: 1-877-908-6023

To view the complete Drug Formulary click here.

Vision Services
Envolve Benefit Options is contracted to provide members with vision services. Envolve Customer Relations – Eligibility & Benefits, Claim Status, Find a Provider
Learn more at https://visionbenefits.envolvehealth.com
Toll free: 1-800-334-3937

Behavioral Health Services
Avail Solutions is contracted for the behavioral health services hotline.
Learn more at http://www.availsolutions.com
Toll free: 1-800-510-7730

CRISIS Line STAR: 1-877-377-6147
CRISIS Line CHIP: 1-877-377-6184
CRISIS Line STAR+PLUS: 1-877-377-2950

Non-Emergency Medical Transportation (NEMT) Service
Access2Care is contracted to provide members with NEMT services.

Learn more at https://www.access2care.net/

STAR and CHIP Toll free: 1-844-572-8196
STAR+PLUS Toll free: 1-855-584-3530
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Complaints and Appeals

Visit our Complaints and Appeals page to learn more about the processes for complaints, appeals, external medical reviews, and state fair hearings for Medicaid, CHIP, and CHIP Perinate.
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1145 Westmoreland Drive
El Paso, TX 79925-5615

Call us at 915-532-3778 STAR/CHIP
Outside El Paso 1-877-532-3778 STAR/CHIP

Call us at 1-833-742-3127 STAR+PLUS

Hours of Operation
8:00 A.M. – 5:00 P.M. MST

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The information posted on this website may be available in other formats such as large print, Braille, and audio. You can request the materials in other formats by calling Member Services at 1-877-532-3778.

General Info

Home Do I Qualify?Members Providers About Us Contact Us Volunteer Site Map

Career Opportunities
For current job openings at El Paso Health click here.

Important Info

Important Phone Numbers Statement of Non-Discrimination Members Rights and Responsibilities

Paper Claim Submissions
El Paso Health - Claims
P.O. Box 971370
El Paso, TX 79997-1370

General Correspondence
P.O. Box 971100
El Paso, TX 79997-1100

You can also report fraud, waste and abuse directly to the Texas Office of Inspector General.

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