How to Renew

Don't lose your benefits!

Remember that if you do not renew your application on time, you will lose all your Medicaid, STAR+PLUS or CHIP benefits.

El Paso Health can help update your account and maintain your plan.

Call us Toll-Free
STAR and CHIP
1-877-532-3778

STAR+PLUS
1-833-742-3127‍

You can also make an appointment with our healthcare navigators.

Make an Appointment

When you receive your renewal application notification
(e-mail or package in the mail) make sure to:
‍

Go to YourTexasBenefits.com
Create an account
Review your information
Update any information
Upload current income and deduction papers
Click “submit” to send your renewal application
Make sure you receive a confirmation e-mail that your renewal application was sent

1145 Westmoreland Drive
El Paso, TX 79925-5615

Call us at 915-532-3778 STAR/CHIP
Outside El Paso 1-877-532-3778 STAR/CHIP

Call us at 1-833-742-3127 STAR+PLUS

Hours of Operation
8:00 A.M. – 5:00 P.M. MST

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The information posted on this website may be available in other formats such as large print, Braille, and audio. You can request the materials in other formats by calling Member Services at 1-877-532-3778.

General Info

Home Do I Qualify?Members Providers About Us Contact Us Volunteer Site Map

Career Opportunities
For current job openings at El Paso Health click here.

Important Info

Important Phone Numbers Statement of Non-Discrimination Members Rights and Responsibilities

Paper Claim Submissions
El Paso Health - Claims
P.O. Box 971370
El Paso, TX 79997-1370

General Correspondence
P.O. Box 971100
El Paso, TX 79997-1100

You can also report fraud, waste and abuse directly to the Texas Office of Inspector General.

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