Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctor’s visit if you need this service.
Explore Member Services and get information about what’s available to you with your El Paso Health plan. You’ll find more ways to use your benefits, take charge of your health and get more out of your health plan.
Our staff consists of highly qualified and trained individuals, fluent in both English and Spanish.
Regular Business Hours: Monday through Friday 8:00 a.m. to 5:00 p.m. Mountain Time If you call after regular business, weekend, and holiday hours, El Paso Health will still answer your phone call.
A Baby Shower including a diaper bag, a starter supply of diapers, and other items for the baby. A free convertible car seat after attending a baby shower at El Paso Health.
A Baby Shower including a diaper bag, a starter supply of diapers, and other items for the baby. A free convertible car seat after attending a baby shower at El Paso Health.
A prior authorization is when your doctor needs to ask us to approve a service before you receive it. Your provider will work with us to get the authorization you need. Please refer to the Prior Authorization page for more information.
You can also call El Paso Health Member Services at 915-532-3778 or toll free at 1-877-532-3778. We are available Monday through Friday from 8:00 a.m. to 5:00 p.m. MST (excluding holidays).
Referrals
You may need to visit a specialist or another provider for care or services your primary care provider can’t give you. You don’t need a referral from your primary care provider to get care from other providers in our plan.
This includes behavioral health services, OB/GYN care, and family planning. It’s a good idea to talk to your main doctor first about other types of care you may need. He or she can tell you about other providers in our plan and help you find the care that’s right for you
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Do you have an emergency?
In case of emergency call 911 or go to the closest emergency room. After treatment, call your Primary Care Provider within 24 hours or as soon as possible.
When people who are not in serious danger go to an emergency room, they often have to wait a long time for treatment. In most cases they can get the treatment they need more quickly at their doctor’s office or at one of El Paso Health’s Night Clinics or call us at 915-532-3778 or toll-free 1-877-532-3778.
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Member Advisory Group
El Paso Health has established and conducts quarterly Member Advisory Group meetings. El Paso Health invites Members to attend and provide feedback and suggestions regarding the services provided by El Paso Health. To participate in the Member Advisory Group, please call us at 1-877-532-3778 for STAR and 1-833-742-3127 for STAR+PLUS.
Your health information (Protected Health Information “PHI” and “sensitive personal information”) created or received by El Paso Health is subject to electronic disclosure.
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