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Subcontractor Information

El Paso Health contracts with the following subcontractors to provide services to our members and providers.

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Pharmacy Prescription Benefits Manager
Navitus Health Solutions is contracted to provider pharmacy services.
Learn more at https://txstarchip.navitus.com/

Call Toll Free:
1-877-908-6023

Texas Health and Human Services provide a comprehensive online Drug Formulary that you can view here.
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Vision Services
Envolve Benefit Options is contracted to provide members with vision services.
Envolve Customer Relations – Eligibility & Benefits, Claim Status, Find a Provider
Learn more at https://visionbenefits.envolvehealth.com

Call Toll Free:
1-800-334-3937
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Behavioral Health Services
Avail Solutions is contracted for the behavioral health services hotline.
Learn more at http://www.availsolutions.com

Call Toll Free:
1-800-510-7730

CRISIS Line STAR
1-877-377-6147

CRISIS Line CHIP
1-877-377- 6184

CRISIS Line STAR+PLUS
1-877-377-2950
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Non-Emergency Medical Transportation (NEMT) Service
Access2Care is contracted to provide members with NEMT services.
Learn more at https://www.access2care.net/

Call Toll free (STAR and CHIP):
1-844-572-8196
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Visit the Transportation for STAR and CHIP page for more information.

Call Toll free (STAR+PLUS):
1-855-584-3530
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Visit the Transportation for STAR+PLUS page for more information.
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1145 Westmoreland Drive
El Paso, TX 79925-5615

Call us at 915-532-3778 STAR/CHIP
Outside El Paso 1-877-532-3778 STAR/CHIP

Call us at 1-833-742-3127 STAR+PLUS

Hours of Operation
8:00 A.M. – 5:00 P.M. MST
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The information posted on this website may be available in other formats such as large print, Braille, and audio. You can request the materials in other formats by calling Member Services at 1-877-532-3778.
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For current job openings at El Paso Health click here.
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Paper Claim Submissions
El Paso Health - Claims
P.O. Box 971370
El Paso, TX 79997-1370

General Correspondence
P.O. Box 971100
El Paso, TX 79997-1100
You can also report fraud, waste and abuse directly to the Texas Office of Inspector General.
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