FIRSTCALL Medical Advice Line
For Members of
Para miembros de
FIRSTCALL Medical Advice Line is for all El Paso Health Members and their care-givers, provided at no-cost.
Members have 24-hour, 7-days-a-week access to FIRSTCALL, an El Paso based bilingual medical advice line staffed by local nurses, pharmacists, and an on-call medical director.
Your call will be answered by a nurse or pharmacist. The information is available in English or Spanish. Interpreter and TTY services are available.
How does it work?
When you call FIRSTCALL Medical Advice Line, you will speak to a healthcare professional who will ask you basic questions, such as, “Why are you calling? What is your medical condition? What medications are you taking?” Depending on your answers, the healthcare professional will be able to assist you and provide you with the appropriate advice.
How can FIRSTCALL Medical Advice Line help me?
A nurse or pharmacist will answer specific questions about your medical condition. The healthcare professional will help you decide what kind of care is needed.
They may recommend that you do one or more of the following:
Stay at home
Go see your doctor the next day
Go to an after-hours/night clinic
Go to an emergency room
Call 911
