Within five business days of receiving your verbal or written complaint, we will send you an acknowledgement letter. El Paso Health will review the complaint and will reach a decision within 30 calendar days of receiving your complaint. A resolution letter will be sent to you. You may also call for any questions or concerns about your complaint.
El Paso Health
Attention: Complaints and Appeals Department
1145 Westmoreland Drive
El Paso, TX 79925
STAR Tel:
915-532-3778STAR Toll Free:
1-877-532-3778STAR+PLUS Toll Free:
1-833-742-3124Fax No: 915-298-7872
Once you have gone through El Paso Health’s complaint process, you can complain to the Health and Human Services Commission (HHSC) by calling toll-free
1-866-566-8989. If you would like to make your Complaint in writing, please send it to the following address:
Texas Health and Human Services Commission
Ombudsman Managed Care Assistance Team
P.O. Box 13247
Austin, Texas 78711-3247
If you can get on the internet, you can submit your complaint at:
hhs.texas.gov/managed-care-help
